Shipping policy
Shipping Policy
At The Lash Sisterhood, we aim to provide reliable and efficient shipping to ensure your orders arrive safely and on time. Below are the details of our shipping policy.
Processing Times
- Orders are processed within 1–5 business days of payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Provider
We use Australia Post for all shipping. Shipping options include:
- Standard Shipping: Estimated delivery within 3–8 business days (within Australia).
- Express Shipping: Estimated delivery within 1–3 business days (within Australia).
Delivery times are estimates provided by Australia Post and may vary depending on your location and unforeseen delays.
Domestic Shipping (Australia)
- Shipping rates are calculated at checkout based on your order weight, size, and destination.
- Free shipping is available for orders over $300 within Australia.
International Shipping
- We offer international shipping to select countries. Delivery times and costs vary by destination.
- Please note that customs duties, taxes, or import fees may apply to international orders. These are the responsibility of the buyer.
Tracking Your Order
All orders come with a tracking number, which will be emailed to you once your order is dispatched. You can track your package via the Australia Post website.
Delivery Issues
If your order is delayed, lost, or arrives damaged:
- Contact us at [insert email] with your order number and details.
- We will work with Australia Post to resolve the issue.
- Damaged items must be reported within 7 days of receiving the order, along with photos for verification.
Local Pick-Up
For customers in North Brisbane, we offer a local pick-up option. If you select this at checkout:
- You will receive an email notification with pick-up instructions and times once your order is ready.
- Pick-up location.
Changes to Shipping Address
- If you need to update your shipping address, please contact us at [insert email] immediately after placing your order. Once your order is shipped, we cannot make changes.
Shipping Restrictions
We do not ship to PO Boxes or parcel lockers for international orders.
Australia
AusPost Standard Post: 3-8 business days
AusPost Express Post: 1-4 business days
United States & Canada
AusPost Standard Post: 15-25 business days
AusPost Express Post: 8-15 business days
United Kingdom
AusPost Standard Post: 10-25 business days
New Zealand
AusPost Standard Post: 10-18 business days
AusPost Express Post: 7-12 business days
Majority of Europe
AusPost Standard Post: 15-25 business days
AusPost Express Post: 8-15 business days
Majority of Asia
AusPost Standard Post: 10-18 business days
AusPost Express Post: 8-15 business days
Rest of the World
AusPost Standard Post: 15-25 business days
AusPost Express Post: 9-17 business days
If your order is taking longer than the estimated time, please double check the submitted address, check with your local post, and finally, contact us with your inquiry.
Email: thelashsisterhood@gmail.com
We will reply within 1-3 business days.
CUSTOMS
If you are experiencing issues with the customs in your country, please contact us at thelashsisterhood@gmail.com so that we can help you receive your order as quickly as possible.
Please be aware that taxes and duties may be charged for international shipments. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay delivery.